What can I personalise on the mug?
A name of up to 12 characters on the front, and a message of 4 lines of up to 25 characters on the back. Everything appears in capitals.
Which letter and animal will I get?
They are set by the first letter of the name: Amelia gets an A with an alligator, Benjamin a B with a bear, Taylor a T with a tiger.
Is it dishwasher safe?
No. Please wash it by hand. It is not suitable for the microwave either.
How long will it take to arrive?
Each mug is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised mug?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.