What can I personalise?
Four lines, all in capitals: line 1 up to 15 characters, line 2 up to 20 and lines 3 and 4 up to 25, for example "George's", "First Year", "31st August 2025" and "6lbs 3oz | 3:03 PM". You could also use a full name and a short message such as "Big things start small".
What size photos does it take?
Twelve square photos of 5.4 x 5.4 cm. Print them square, or trim larger prints to fit the openings. The photos shown are examples.
Which frame colour should I choose?
The mount and artwork are the same in all three. Black gives it a bold edge, oak colour feels warm next to wooden furniture, and white keeps a light nursery soft.
When should I order?
Allow 2 to 5 business days for it to reach you, so order at least a week before you plan to give it if you can.
How long will it take to arrive?
Each frame is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised frame?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.