What can I personalise?
Two lines below the photo, up to 30 characters each, for example "James, St Mary's First School" and "4th September 2021". They print exactly as you type them, so please use capitals and lower case as you would in a card.
Does it come with a photo?
No. The photos shown are examples. You slide in your own photo at home.
When should I order for the day?
Allow 2 to 5 business days for it to reach you, and order at least a week before the day if you can, so there is time to check it over and add your photo.
How long will it take to arrive?
Each frame is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised frame?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.