What can I personalise on the decoration?
A name of up to 12 characters and a year of up to 4, on the plaque at the bottom.
Is this an official design?
Yes. It is an officially licensed The Snowman and the Snowdog design, personalised by an official licensee of the brand.
How long will it take to arrive?
Each decoration is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised decoration?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.
Is it safe for a baby to hold?
It is a decoration for the tree rather than a toy, so hang it out of reach of small hands.