What can I personalise on the teddy?
Four lines of up to 15 characters each, printed exactly as you type them. The second line is in a script, so please avoid capitals on that line.
What age is the teddy suitable for?
It is suitable for children aged 36 months and over. For a younger child, it makes a keepsake to keep on a shelf until they are older.
How long will it take to arrive?
Each teddy is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised teddy?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.