What can I personalise in the story book?
A name of up to 12 characters, which appears on the cover and throughout the story, and a message of up to 4 lines of 25 characters on the first page inside. "It's Christmas" and the story itself are part of the book.
What is the difference between Jingles and Twinkles?
Jingles is a boy elf and the book has a blue cover. Twinkles is a girl elf and the book has a purple cover. The story and the personalisation are the same in both.
Should I type the name in capitals?
No. Please type it in normal upper and lower case, for example Daniel or Ella, because a name in capitals affects the flow of the story.
How long will it take to arrive?
Each book is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised book?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.