What can I personalise in the story book?
A name of up to 12 characters, which appears on the cover and throughout the story, and a message of up to 4 lines of 25 characters on the first page. The 's on the cover is already there, so type the name only.
Should I type the name in capitals?
No. Please type the name and message in normal upper and lower case, such as Emily, as text in capitals can be hard to read on some pages.
Does it come with the teddy bear in the photos?
No, the book is sold on its own, and the teddy in the background of some photos is not included. There is a separate gift set with the book and a teddy bear personalised with the same name, and the bear in that set is suitable for children aged 36 months and over.
How long will it take to arrive?
Each book is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised book?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.