What can I personalise in the story book?
The child's name (up to 12 characters), the role of a grown-up in the story (up to 12), the home town (up to 20) and a message of 4 lines of up to 20 characters. The name, role and home town are all needed for the story.
What should I type as the grown-up's role?
A single role as the child would say it, such as Mummy or Daddy, because it appears in the story as a parental figure. Please don't use surnames or family names such as The Rileys.
How do I enter a double-barrelled name?
With a hyphen, such as Joshua Davies-Jones. Without the hyphen, only the first part of the surname will print.
How long will it take to arrive?
Each book is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised book?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.