What can I personalise?
Four lines on the plaque, each up to 25 characters, for example the name, "Born" and the date, the time of birth and the weight. It appears exactly as you type it, so please use capitals and lower case as you would in a card.
What is the difference between the two designs?
Only the wording on the tube: "It's a Boy" or "It's a Girl". The footprints, the plaque and the box are the same.
Is the certificate included?
No. The holder is for the certificate you already have; it rolls up inside the tube.
When should I order?
Allow 2 to 5 business days for it to reach you, and order at least a week before you give it if you can, so there is time to check it over.
How long will it take to arrive?
Each certificate holder is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised certificate holder?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.